FASHION FROM THE BLACK SEA
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Return Policy

HOW TO RETURN

Making a return is easy. Just pop your returns note in the parcel with the following detail marked on it and send your item (s) back to us within 28 days of receiving your order.
The Security Tag must still be intact and attached to returned items. 


RETURN INSTRUCTIONS

To request a return authorization number (RMA), please contact costumerCare regarding the return at info@iglyandniti.com. You will receive an email from IGLYANDNITI.COM with your RMA number and instructions for the return shipment. 

Our address for all the returns is:
IGLY-AND-NITI
13 Gruzenberg St. Apt 1.
Tel Aviv-Yafo
Israel



THE THREE TYPES OF RETURN ARE

SIZE EXCHANGE

Return shipping is free when returning an item for size/color exchange.
Items can be exchange only when a different size or a different color of the same item code is available. If the item is returned a second time, the compensation will be for partial refund.

PLEASE NOTE: As International Customer, we can’t offer an exchange on returned items, however you can send something back for a full refund and then place a new order for the size, color, or item you’d prefer.
You can return your parcel using any postal service. Please note – you’ll need to cover the postage costs yourself. The parcel remains your responsibility until it arrivers with us. Please remember to ask for proof of postage, so if your parcel goes missing in the mail, you’ll have proof you’ve sent it.

STORE CREDIT

As soon as the return has been processed, the customer will receive a code for the total value of the return items. The code may be used on the following order placed on IGLYANDNITI.COM
 Store credit can be used one time only on future order within three months of the return
▪ Is not cumulative with other store credits
▪ Must be used in its entirety on an order that is either equal to or greater than the value of the store credit.

PARTIAL REFUND

In case that a refund is requested, the cost of the shipping and any important fees are the responsibility of the client.

▪ Refunds will be processed as soon as returned items have been checked and accepted by IGLYANDNITI.COM
▪ For orders paid by credit card, the refunded amount will be available to customers in roughly 14 days and within their next billing statement. Processing time may vary depending on the credit card company.
▪ All refunds will be issued in the same currency as the original purchase. Any differences in the amount refunded are due to exchange rate fluctuations and will not be reimbursed.

PLEASE NOTE:Direct credits cards can’t be refunded in that case you’ll receive a store credit.
Returns must be shipped within28 daysof the order delivery date.


RETURNS TERMS AND CONDITIONS


▪ The security Tag must still be intact and attached to returned item(s). Item(s) must not have been worn, washed or altered in any way, and must not show any signs of use. Soles of footwear must be in perfect condition and must not be marked in any way.
▪ Item(s) must be returned with all the original tags, packing and other accessories (dust bags, hangers, garment coverts etc.) received with the order.
▪ Shoes and other accessories must be returned with their original boxes, which must not be damaged and/or altered or used as the external parcel for the shipment.

▪ Swimwear (bikini bottom’s, swim trunks or briefs) and intimate apparel must be tried on over underwear. Returns will not be accepted if the protective hygienic strip has been removed. Items that have any sign of use or wear will be returned to the client.
▪ In the case of defective or incorrect merchandise, clients must follow the instructions above. IGLYANDNITI.COM reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return for full reimbursement of shipping and import fees.
▪ IGLYANDNITI.COM reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the return policy detailed online. In case of unauthorized or non-standard returns, the merchandise will be returned to the shopping address specified in the original order. If unauthorized return is accepted, IGLYANDNITI.COM will deduct a 10% administrative /re-stocking fee from the refund.


LATE RETURNS  


Your item(s) should be sent back to us within 28 days. Returns outside these timeframes may be accepted at the discretion of IGLYANDNITI.COM and may only be refunded as a store credit.

   

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